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03 Pathways to the SDGs

Two pathways, one destination. We know where we are. We’re laser-focused on where we want to be; using the best of digital to empower those we serve and work with, and unleashing knowledge within UNDP.

3.1  The scope of UNDP’s digital transformation

Digital transformation is comprehensive – it’s not simply an IT issue, or one focused solely on operations and administration. Our digital transformation will connect knowledge within UNDP and across our networks of partners to come up with better ideas for those we serve. Our transformation will also use digital technologies to create opportunities to develop new business models through innovative financing, partnership, and delivery. Our digital transformation will include increasingly effective ways of working in the places where UNDP operates. We will use digital technologies to communicate, engage and advocate, and to build and maintain partnerships and alliances.

3.2  Digital strategy objectives

The core of the Digital Strategy has two inter-related ‘Digital Transformation Pathways’ that describe how UNDP will transform itself, and within each of these pathways the objectives that articulate what we want to achieve by 2021.

Digital Transformation Pathway 1

Pathway 1 focuses on using digital technologies to improve our partner experience and solve development challenges. Here we aim for innovation in delivery, co-creation, collaboration, and advocacy.

Re/define digital delivery

Use digital to optimize and streamline the way we deliver policy and programme support to include digital delivery models that partners and users find easy to get and simple to understand.

Enhance digital co-creation and collaboration

Use digital technologies to experiment with new digital development partners and develop platforms for the co-creation of digital solutions. Through this we expect to learn from those we work with.

Improve digital partnership, engagement and advocacy

Improve partner relations and advocacy through digital technology, increase digital and social media marketing and improve communications.

screenshot of the DD platform site

DIGITAL IN ACTION

UNDP’s Digital Dialogue Platform – Moving from conversation to co-creation.

DIGITAL IN ACTION

UNDP’s Digital Dialogue Platform – Moving from conversation to co-creation.

Since 2011, UNDP has offered digital platforms such as ‘Global Dev Hub’ in response to government demand for dynamic digital consultation forums. These platforms are complemented by UNDP’s advisory services which ensure the digital engagements are meaningful and result in a product that positively affects policies or decision-making. These platforms are scalable and can be tailored. In 2018 UNDP worked with the Government of Brazil on an inclusive and participatory process in the lead up to the 8th World Water Forum. More than 151,000 visitors took part. In the future, UNDP aims to develop this service as a dedicated instrument for civic engagement, using collective intelligence to create effective development  ideas. 

screenshot of the DD platform site

Digital Transformation Pathway 2

Pathway 2 uses digital technologies to improve the quality, relevance and impact of UNDP´s work, while also improving the efficiency of UNDP’s operational systems and internal processes. Here we aim for knowledge sharing, improved data usage, and greater efficiency.

Unleash knowledge within UNDP

Use digital technologies to develop and connect knowledge inside the organization and its networks, through systematization, cataloguing and sharing what works and what does not.

Use the power of UNDP data

Strengthen data quality, usage, and availability to remain a trusted development partner, and to apply existing data to create better quality development work.

Use digital to increase cost-effectiveness and efficiency in UNDP

Improve the quality and cost-effectiveness of providing management advice within UNDP and the broader UN system via self-service, automation and other technologies.

screenshot of the DD platform site

DIGITAL IN ACTION

Personalized communications and engagement - at scale.

DIGITAL IN ACTION

Personalized communications and engagement - at scale.

UNDP’s digital ecosystem for external communications combines our own platform (www.undp.org) with third-parties such as Twitter, Facebook, LinkedIn, Instagram, Medium.com and Exposure.co. Each of these has its own rules about how and what can be published, which can weaken communications coherence.

In future, UNDP’s digital stories and content will spread faster throughout the internet using a 'create once, publish everywhere' approach. Stories will automatically be pushed to third-party websites once published on www.undp.org. As we spread our messages more widely and rapidly, we will also use data technologies to personalize the digital experience for each person who interacts with us. Through personalized communication, UNDP will strengthen its relationships with its vastly diverse, global audience.

screenshot of the DD platform site

3.3  Digital transformation pathway 1: future state

This section outlines where we want the first transformation pathway to lead.

Re/define digital delivery models (Future State)

  • UNDP is the thought leader of digital development, integrating digital technologies in its advisory capacity, streamlining delivery models, and creating new ones to promote agility, quality and integration.
  • Rather than a ‘one tool fits all’ approach, UNDP continues to develop and improve digital methods which are tailored to a specific client, whether internal and external. These assets will be easy to use, simple to understand, timely, and of high quality.
  • Staff have a high level of digital literacy and are part of a vibrant organizational culture that supports their continued learning.

Enhance digital co-creation and collaboration models (Future State)

  • UNDP meets its partners’ needs with digital first technologies, which are immersive, context aware and personalized. This includes utilizing digital channels to address new demands, as well as experimenting with new digital development partners to build tailored experiences.
  • Experience-led innovation is a frequent result of co-creation, collaboration, and from working with governments, civil society, the private sector and other actors.
  • Staff are continuously improving ways we interact with clients. We want these digital customer journey touchpoints to be responsive and personalized, and to consistently identify opportunities to improve digital experiences with partners and internal customers.

Improve digital partnership, engagement and advocacy (Future State)

  • Partner engagement journeys are regularly improved and customized, and more targeted marketing and communications occur with a comprehensible demonstration of impact on achieving the SDGs.
  • Relevant and engaging digital content is produced for partners, organizations and the public, and support campaigns that use several digital communication channels.
  • Data from the website and social media is used to better understand those who use them, and supports data driven advocacy.
satellite image Photo credit: NASA

DIGITAL IN ACTION

Satellite and digital imagery in Mali – demonstrating development impact.

DIGITAL IN ACTION

Satellite and digital imagery in Mali – demonstrating development impact.

Northern Mali has been affected by crisis and terrorism since 2011. UNDP is implementing programmes to support reconstruction, and the return of state authority. Monitoring progress in such cirumstances is difficult, but UNDP has used satellite imagery and high-resolution drone photography. Images collected at certain intervals depict construction sites and progess such as the removal of debris, or the construction of walls, fences, and other structures. Over time digital imagery tracking shows development changes around project sites, such as more people using paved roads, and increased traffic to medical facilities. In the future digital imagery may be combined with more targeted digital advocacy campaigns, and virtual or augmented reality, to provide a more immersive experience and a more powerful demonstration of development impact.

satellite image Photo credit: NASA

3.4  Digital transformation pathway 2: future state

This section outlines where we want the second transformation pathway to lead.

Unleash knowledge within UNDP (Future State)

  • UNDP systematizes existing knowledge to achieve greater value for money by cataloguing, connecting, and sharing information, and developing valuable new insights relevant to donors, partners and staff.
  • An integrated knowledge management system enables user-friendly and easy access to knowledge and insights for future development work. A central and up-to-date knowledge hub with clear knowledge ownership rules will be established.
  • Staff are better digital consumers, meaning they have more capability and confidence in commissioning and managing programmes that incorporate digital technologies.

Utilize the power of UNDP’s data (Future State)

  • UNDP is the most trusted development partner thanks to our reliable data. It will continue to strengthen the quality and timeliness of that data to design, monitor and evaluate its programmes, improve and create new solutions, and devise new business models.
  • A centralized analytics team works directly with all bureaus, streamlines and links data across the organization, and promotes data governance to turn data into insights on which to base decisions.
  • Staff frequently use centrally-accessible data and are supported by automatic reading to make sense of it and to encourage rigorous data-driven decision-making.

Leverage digital to increase cost effectiveness (Future State)

  • Increased cost effectiveness and improved quality of management, through digital automation, self-service, and other technologies.
  • Staff apply agile, lean, and other methods of improvement to design and deliver quality services for UNDP and the UN Development System.
  • UNDP’s digital architecture provides flexibility, scalability and reuse which is cost-effective and meets users’ needs.
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DIGITAL IN ACTION

STREAM Analytics Software – future forward system development approaches

DIGITAL IN ACTION

STREAM Analytics Software – future forward system development approaches

STREAM is a suite of applications developed by UNDP for decision making, analysis, and management of country regional and central offices. Drawing from UNDP data, it provides an intuitive, visual representation of financial and performance data. It enables users to understand the ‘big picture’ while also drilling down to the details. The system provides a glimpse of the future of UNDP. It was created by the business and IT units. It embraces open source IT and uses UNDP’s data warehouse to create meaningful analytics.